IRSSM 2024: International Research Symposium in Service Management: Harmonizing People, Technology and Compassion: Re Imagining the Soul of Service Welcomgroup Graduate School of Hotel Administration, Manipal, Karnataka, India Manipal, India, August 6-9, 2024 |
Conference website | https://irssm.org/ |
Submission link | https://easychair.org/conferences/?conf=irssm2024 |
Poster | download |
Abstract registration deadline | June 30, 2024 |
Submission deadline | June 30, 2024 |
Submission Guidelines
The organizing committee invites one-page abstract submissions (350-500 words). The service industry, comprising healthcare, hospitality, education, finance, transportation, and other services, has undergone a seismic shift due to technological advances, yet retaining the irreplaceable human touch. Hence, Papers may focus on any sector/industry but should draw from the literature on services management. Preference will be given to those submissions that represent a clear contribution to the current body of theoretical and practical knowledge from the services industry.
All papers must be original and not simultaneously submitted to another journal or conference. All abstracts should be formatted to facilitate a double-blind review process. Authors’ names and details, including names of all co-authors plus their affiliations and addresses, should appear on a separate cover page along with the topic code and a brief biography (maximum 100 words) of the presenter. This page will be removed prior to the review process. Preference will be given to submissions that represent a clear contribution to the current body of theoretical knowledge in services management. No author should have more than three submissions, as either single or a co-author.
Please refer to https://irssm.org/ for submission templates and author guidelines.
Committees
International Mentors
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Anil Bilgihan
Professor at the College of Business, Florida Atlantic University, USA
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Christian Kowalkowski
Professor of Industrial Marketing at Linköping University, Sweden
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David Solnet
Professor of service management and service work, University of Queensland Business School, Australia
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Jay Kandampully
Professor of service management and hospitality, The Ohio State University, USA
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Linda Alkire
Associate Professor of Marketing, and Brandon Dee Roberts Excellence Endowed Professor Texas State University, USA
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Srikanth Beldona
Professor and Department Chair of Department of Hospitality & Sport Business Management at Alfred Lerner College of Business and Economics, University of Delaware, USA
Scientific Committee
Dr. Anil Bilgihan
Dr. Christian Kowalkowski
Dr. Linda Alkire
Dr. Madhavi Ayyagari
Dr. Joan Ball
Dr. Srikanth Beldona
Dr. Sabine Benoit
Dr. Voon Boo Ho
Dr. Sunmee Choi
Dr. Bo Edvardsson
Dr. Nur Indrianti
Dr. Roubina Juwaheer
Dr. Byron Keating
Dr. Peter Kim
Dr. Werner Kunz
Dr. David Solnet
Dr. Malinvisa Sakdiyakorn
Dr. Sławomir Smyczek
Dr. Heli Tooman
Dr. Allard van Riel
Dr. Walanchalee Wattanacharoensilx
Dr. Yupal Shukla
Dr. Ravi Chatterjee
Organizing Committee
- Chair: Dr Jay Kandampully
- Co-Chair: Chef (Dr.) Thirugnanasambantham, K. Principal, WGSHA. MAHE, India
- Co-Chair: Dr Rajeev Kumra, Director, TA Pai Management Institute, Manipal, India
- Dr Vidya Patwardhan, Professor
- Dr Senthil Kumaran, Professor
- Dr Partho Pratim Seal, Associate Professor
- Dr Narayan Prabhu, Associate Professor
- Dr Parul Gupta, Associate Professor-Selection Grade
- Dr Dilip Kumar, Assistant Professor-Selection Grade
- Dr Preeti Agrawat, Associate Professor
- Dr Rajashree Kini, Associate Professor
- Dr Tathagata Ghosh, Professor of Marketing – TAPMI
- Dr Mukta Srivastava, Associate Professor of Marketing – TAPMI
Contact
All questions about submissions should be emailed to ...
irssm.wgsha@manipal.edu
irssm.wgsha@gmail.com