This communication proposal is organized as an analysis of the potential of the collaborative action-research methodology in the operationalization of intercultural mediation processes, based on the reflective description of the process of integration of a refugee family in a city in the interior of Portugal. The option for this methodological design allowed us to fulfill the double objective of allowing us to know and characterize the reality under analysis and to intervene in order to implement the process of social integration and, particularly, the process of school inclusion of the 7 children in the family under analysis. The research design proved to be adequate to the circumstances and objectives of the study, allowing to organize data, define strategies and implement dynamics that promote the integration process and, in parallel, the personal and / or professional development of the stakeholders. The positive evaluation of the methodology has allowed for the replication of procedures to support the integration of other refugee families.