The Viable System Model as an Instrument to Manage the Creation of Value in Smart Cities

EasyChair Preprint no. 4189

Abstract

The tourism sector faces a new environment derived from rapid changes that affect its business dynamics. Moreover, 21st century tourists have a huge range of tourist and leisure offerings to choose from, and due to such a plethora of possibilities, catering to them can be quite demanding. With the intensification of global competition, challenging markets and dynamic technologies, companies have recognized the need to differentiate themselves by innovating at an accelerated pace. Empowering consumers as co-creators of their experiences has become a central notion that companies strive to achieve. This aspect has changed the sector's trends in response to the demands of a market that requires more personalized and flexible concepts of the tourism product or service. Consequently, to improve service management they need to develop strategies to gain a competitive advantage. Therefore, the purpose of this document is to provide a cyber-systemic framework for addressing value creation processes through the Viable System Model (VSM) as a tool for understanding the interaction of current tourists and service providers to generate their value propositions created in the tourism system.

Keyphrases: Smart Cities, value creation, Viable System Model (VSM)

@Booklet{EasyChair:4189,
  author = {Susana Romero Juarez and Ricardo Tejeida Padilla and Isaias Badillo Piña},
  title = {The Viable System Model as an Instrument to Manage the Creation of Value in Smart Cities},
  howpublished = {EasyChair Preprint no. 4189},

  year = {EasyChair, 2020}}