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Behaviour of Passengers by E-Hailing Services and Public Transportation in Malaysia

EasyChair Preprint no. 4880

9 pagesDate: January 11, 2021


Shared mobility is one of the unavoidable impacts of the Industrial Revolution 4.0. This mode of travel is rapidly spreading among the local road users. However, there is lack of study on the actual perception of share mobility concept in Malaysia. This study will analyze the actual opinion and perception of Malaysia people particularly the users of shared mobility services. This study aims to investigate the factors that influence the passengers towards the use of e-hailing services. The independent variables of this research are relative advantage, ease of use, trialability, social influence and safety of using e-hailing application. A survey was conducted among e-hailing users in Malaysia using of a survey questionnaire, 271 targeted respondents provided valuable feedbacks. The survey consisted of general questions about gender, age, ethnic, employment, state and preferred types of transportation between e-hailing and taxi. The major part of the questionnaire which consisted of relative advantage of e-hailing services, ease of using e-hailing services, trialability of e-hailing application, social influence and safety provided by e-hailing services.The correlation analysis was used to identify the relationship between independent variables and dependent variable. From the results obtained, the linear regression showed that the relative advantage, ease of use, trialability, social influence and safety indicated a positive significant relationship with the factor that influences the passengers. Among the variables studied, the ease of use showed the most significant factor that influences the passengers to choose e-hailing services in Malaysia with Cronbach’s Alpha of 0.874. In conclusion, this study shows some important information and provides benefits particularly to e-hailing services company to be more competitive in this industry by understanding the needs and concerns of passengers when they adopt the e-hailing services.

Keyphrases: e-hailing, public transportation, shared mobility

BibTeX entry
BibTeX does not have the right entry for preprints. This is a hack for producing the correct reference:
  author = {Salman Salim and Mohd Erwan Sanik and Ahmad Hakimi Mat Nor and Muhamad Amirul Haziq Salman and Mohammad Hairi Osman and Mohd Izzat Salo Abdullah},
  title = {Behaviour of Passengers by E-Hailing Services and Public Transportation in Malaysia},
  howpublished = {EasyChair Preprint no. 4880},

  year = {EasyChair, 2021}}
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